Destination Prepay
A Service for Family and Friends
Family members and friends of inmates can set up an ADVANCEPAY® prepaid calling account for their respective telephone numbers using credit cards, money orders, checks or through Western Union. Calls that may otherwise be blocked can now be completed through GTL’s ADVANCEPAY® program.

Free Chat™ Feature
A first-time called-party can use the Free Chat™ feature with the inmate before the party is prompted to setup an ADVANCEPAY® account. The Free Chat™ service is provided only once per destination number. The automated operator´s opening message to the first-time called-party includes the standard branding announcement (that informs the party that the call is from an inmate at the correctional facility, naming both the inmate and the facility, and that the call may be monitored and recorded). Prior to being prompted to accept or reject that call, the party is informed that collect calls are not permitted to that number and the Free Chat™ and ADVANCEPAY® options are explained.

If the party accepts the call, GTL makes the final connection so the inmate and called-party can talk. After using Free Chat™, the automated operator breaks into the call and begins the set-up process for establishing an ADVANCEPAY® account so customers can accept future calls.

How Does It Work?
ADVANCEPAY® allows inmates to call your number without the restrictions of standard billing. When an inmate attempts to make a collect call to you and your number cannot accept collect call billing, the ADVANCEPAY® automated operator will provide you with the option of setting up a prepaid account with a Visa or MasterCard payment of either $25 or $50. If you do so at this time, you will be re-connected to the inmate and the cost of this call will be deducted from your newly established ADVANCEPAY® account. If you cannot establish an ADVANCEPAY® account at that time, the inmate will be disconnected and you can call 1-800-483-8314 to establish an ADVANCEPAY® account at a later time.

Benefits:
Customers can rest assured that collect call charges will not reach an excessive amount.

When your ADVANCEPAY® account reaches the point where it cannot cover the cost of a one minute call, the system will automatically provide you the option to add more money to your account.

All transactions occur in real time. When an inmate places a call to a number set up with an ADVANCEPAY® account, funds are deducted from the account as soon as the call is completed.

If you would like to close your ADVANCEPAY® account and request a refund of any remaining balance, you must notify GTL within 90 days of the account´s last use. An administrative fee of $5.00 will be deducted from the remaining balance before refund to cover the cost of the account closure. Accounts that remain inactive for more than 90 days are automatically dissolved.

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